Comcast/Xfinity requires an extra layer of authorization before you can add your account to Edison Mail. Please try following the steps in this article before adding your account to our app: https://www.xfinity.com/support/articles/third-party-email-access
How to Update Email Security Settings
- Open Xfinity Connect
- In the top-right corner, click the Gear icon, then select Settings
- Click Security
- Check the box under Third Party Access Security to allow third-party programs (ie: Edison Mail) access to your Xfinity/Comcast Connect email.
After you've enabled/allowed third-party access as detailed in the article above, were you able to add your Comcast account to the Edison Mail app? If not, please contact us here.