Frequently Asked Questions
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Privacy
Assistant Folders
- I'm missing Assistant categories. I only see "Security" and/or "Subscriptions"
- I accidentally unsubscribed from a sender, can I re-add them in the app?
- Why can't I unsubscribe or I occasionally receive a bounce notification from the senders?
- What is the "Entertainment" folder?
- What is the "Bills & Receipts" folder?
- What is the "Packages" folder?
Notifications and Sounds
- Why don't I receive notifications or sound alerts?
- The app badge count isn't working or updating (Android)
- Why don't I receive notifications for messages sorted into folders?
- How do I change what emails are classified as 'Important'?
- How do I turn off or turn on the badge count?
- How do I disable or enable background app refresh?
Getting Started
- What is Snooze?
- What is this green shield emblem with a checkmark attached to some messages?
- How do I delete messages?
- How do I archive messages?
- How do I forward a message?
- How do I reply to a message?
Customizing Email
- How can I manually configure or customize Advanced Settings for my account?
- What is Touch ID security and how do I enable it in Email?
- Adding attachments from Microsoft Office apps to your message
- How do I change my Default Address?
- Enabling Email notifications on your Apple Watch
- How do I change the number of lines I can preview in a message?
General Questions
- How do I export information to other apps
- My messages are stuck in the outbox, why?
- How do Smart Replies work?
- How do I fix an authentication error with my iCloud account?
- How can I mark a message as spam?
- What is the difference between archiving and deleting an email?