Frequently Asked Questions
Unable to find an answer? Submit a ticket and we'll be in touch!
- Family Sharing
- What is the value that Edison Mail+ ($100 per year- 15$ per month) provides consumers?
- Inbox Caller ID
- How do I cancel my Edison Mail+ subscription?
- What is Edison Mail+?
- Validate Contacts
Edison Mail and GDPR
- I'm missing Assistant categories. I only see "Security" and/or "Subscriptions"
- I accidentally unsubscribed from a sender, can I re-add them in the app?
- Why can't I unsubscribe or I occasionally receive a bounce notification from the senders?
- What is the "Entertainment" folder?
- What is the "Bills & Receipts" folder?
- What is the "Packages" folder?
Notifications and Sounds
- Why don't I receive notifications or sound alerts?
- The app badge count isn't working or updating (Android)
- Why don't I receive notifications for messages sorted into folders?
- How do I change what emails are classified as 'Important'?
- How do I turn off or turn on the badge count?
- How do I disable or enable background app refresh?
- Issues adding Yandex account(s) to Edison Mail
- Lock Screen Widgets
- I'm having difficulty adding my Comcast/Xfinity account to Edison Mail
- What is Snooze?
- What is this green shield emblem with a checkmark attached to some messages?
- How do I delete messages?
- How do I switch between dark and light mode?
- How do I edit the toolbar actions (move/archive/delete/reply/forward etc)
- Setting up aliases in Edison Mail
- How can I manually configure or customize Advanced Settings for my account?
- What is Touch/Face ID security, and how do I enable it in Email?
- Adding attachments from Microsoft Office apps to your message
- How do I disable Subscriptions Summary?
- Summary overview
- Can Edison Mail help me reset my email account password?
- Some of my messages are going directly to the trash, why?
- Why doesn't flagging work with my Exchange account?
- Why is my OnMail account at risk of being closed?