Frequently Asked Questions
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Integrations
Amazon Connect
Edison Mail+
- Family Sharing
- What is the value that Edison Mail+ ($100 per year- 15$ per month) provides consumers?
- Inbox Caller ID
- How do I cancel my Edison Mail+ subscription?
- What is Edison Mail+?
- Validate Contacts
Edison Mail and GDPR
- What is GDPR?
- How do I export my data?
- What data does Edison share with 3rd parties?
- What data does Edison collect and store?
- I want to continue to use the app but do not want to share my data. Is that possible?
- What steps does Edison take to protect personal data?
Privacy
Assistant Folders
- I'm missing Assistant categories. I only see "Security" and/or "Subscriptions"
- I accidentally unsubscribed from a sender, can I re-add them in the app?
- Why can't I unsubscribe or I occasionally receive a bounce notification from the senders?
- What is the "Entertainment" folder?
- What is the "Bills & Receipts" folder?
- What is the "Packages" folder?
Notifications and Sounds
- Why don't I receive notifications or sound alerts?
- The app badge count isn't working or updating (Android)
- Why don't I receive notifications for messages sorted into folders?
- How do I change what emails are classified as 'Important'?
- How do I turn off or turn on the badge count?
- How do I disable or enable background app refresh?
Getting Started
- I'm having difficulty adding my Comcast/Xfinity account to Edison Mail
- What is Snooze?
- What is this green shield emblem with a checkmark attached to some messages?
- How do I delete messages?
- How do I archive messages?
- How do I forward a message?
Customizing Email
- How do I switch between dark and light mode?
- How do I edit the toolbar actions (move/archive/delete/reply/forward etc)
- Setting up aliases in Edison Mail
- How can I manually configure or customize Advanced Settings for my account?
- What is Touch/Face ID security, and how do I enable it in Email?
- Adding attachments from Microsoft Office apps to your message
General Questions
- Some of my messages are going directly to the trash, why?
- Why doesn't flagging work with my Exchange account?
- How do I empty my trash?
- Some of my messages are immediately going to the trash, why?
- Preference Backup and Device Sync
- How Do I Change My Language in Edison Mail?