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  1. Email
  2. Frequently Asked Questions
  3. General Questions

General Questions

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  • Can Edison Mail help me reset my email account password?
  • Some of my messages are going directly to the trash, why?
  • Why doesn't flagging work with my Exchange account?
  • Why is my OnMail account at risk of being closed?
  • Summary overview
  • App-specific Passwords and Edison Mail
  • How do I empty my trash?
  • Some of my messages are immediately going to the trash, why?
  • Preference Backup and Device Sync
  • How Do I Change My Language in Edison Mail?
  • I'm Getting a Password Management Error
  • Why are my Gmail messages getting automatically archived?
  • Focused Inbox FAQ
  • Block Sender FAQ
  • How can I change my email account password?
  • How do I export information to other apps
  • My messages are stuck in the outbox, why?
  • How do I fix an authentication error with my iCloud account?
  • How can I mark a message as spam?
  • What is the difference between archiving and deleting an email?
  • How do I remove an email account from the app?
  • Where can I access my personal folders from each email account?
  • How can I permanently delete my messages?
  • How do I select and/or edit multiple messages at once?
  • How does the Email app take advantage of 3D Touch? (iOS)
  • How do I sign up for the Beta Test Program?
  • Do I have to pay to use the Email app?
  • Which types of accounts does Email support?
  • What's the difference between Edison's Email app and the Apple or Android email apps that come installed on your device?
  • What's the difference between the apps Edison Assistant, and Email - Edison Mail?
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