Mail Rules FAQ

What are the requirements for using Mail Rules?

An Edison Mail+ subscription is required for access to this feature.

Which devices are supported for Mail Rules?

At this time, we have support for our mobile apps on iOS and Android running v1.58.0 or later, however we plan to support this feature in our desktop apps for macOS and Windows in the future. Stay tuned!

How do I set up a mail rule?

There are a few ways to create/setup mail rules in Edison Mail, just follow the instructions below.

Message detail screen:

1. Open Edison Mail
2. Open a message
3. Tap … and then tap Create a Rule.

Mail Rules settings screen:

1. Open Edison Mail
2. From the app menu, tap Settings
3. Tap Mail Rules
4. Tap the + icon in the top-right corner.

Assistant home screen:

1. Open Edison Mail
2. Tap the Assistant home screen icon in the top-right corner
3. Swipe down the page and tap + Create a custom rule.

Do my rules sync across devices?

Yes, mail rules will sync across devices. At this time, mail rules are only available in our mobile app (iOS and Android) however we will be adding this functionality to our desktop apps for Windows and macOS in the future.

My mail rules are displaying an error, why?

This error indicates there's an issue with your account(s) which is leading to issues with your mail rules. To resolve this, please disconnect those accounts from our settings page, and then re-add the accounts again.

I’ve tapped a notification for a new message, but I’m only taken to the folder, not the message – why? 

Mail rules can be impacted by your internet connection conditions (on your side, as well as your email provider's.) As a result, you may be taken to the folder where this message has been sorted by your mail rules, instead of the message itself. Additionally, the notification for these message(s) may have been sent before the mail rule was run by the app.

If I create a rule, does it work for all my connected email accounts?

Rules are specific to each email account, so you'll need to setup copies of each mail rules per account depending on how you plan to use the feature. That said, you can easily duplicate rule(s) do this via the individual rule page.

How do I edit, duplicate, or delete a rule?

1. Open Edison Mail
2. From the app menu, tap Settings
3. Tap Mail Rules
4. Tap a rule you wish to edit
5. If you'd like to duplicate the rule, tap the copy icon. If you'd like to delete the rule, tap the trash icon.