Why don't I receive notifications or sound alerts?

If you aren't receiving notifications, please follow these steps to resolve your issue:

iOS Users:

1. Open the Settings app
2. Tap "Notifications"
3. Scroll down and tap on "Email" 
4. Ensure that you have "Allow Notifications" enabled
5. Go back to the home screen of your Settings app
6. Tap on "General"
7. Tap on "Background App Refresh"
8. Ensure that it is enabled for "Email"
9. Close the Settings app and open the Edison Mail app
10. Tap the menu icon in the top left
11. Tap the "Settings button in the bottom left
12. Tap "Notifications" 
13. Ensure that you have the notifications you would like to receive enabled.
14. You can also change the notification sound by clicking on "Notification Sound"

Android Users:

It's possible you have a battery saving feature/mode enabled on your device which may be inhibiting these notifications. You can read more about these features here and here. If you've verified that these aren't enabled on your device, please check to make sure you have the Google services framework installed.

If you've followed the instructions above and still aren't receiving notifications, please let us know and we'd be happy to take a closer look.

Important note: Due to technical limitations of how our app is setup, you won't receive notifications for messages which get filtered into folders by way of server-side rules or third party services. We apologize for any inconvenience this may cause!

Want to learn more?
Download Edison Mail on the iOS App Store, Mac App Store, and Android Play Store.
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