I receive an error when sending messages/my message(s) are stuck in the outbox

An error like this indicates your login/username and/or password combination are incorrect, or the account settings being used during setup aren't right.

• Please login to your email account outside of Edison Mail (preferably via your provider's webmail) and confirm the password is correct. IMPORTANT: Some providers (iCloud, etc) require use of 2-factor authentication (AKA 2-step authentication or 2FA) to use your account with third-party email apps like Edison Mail – as a result, you'll need to generate (and use) an app-specific password when connecting the account to Edison Mail. You'll find documentation below covering app-specific passwords for some providers:
  
  • iCloud app-specific passwords
  • Gmail third-party app passwords
  • AOL third-party app passwords
  • Yahoo third-party app passwords

An error like this indicates your account's account login details may be incorrect, specifically the SMTP information.

• Please delete this email account from the Edison Mail's app settings, and then re-add the account again, ensuring you're using the correct login information, ports, and SMTP details supplied by your email provider.

A network/connection-related error indicates there's something in your internet connection (wifi or cellular/data/LTE/5G etc) which is preventing Edison Mail from sending your messages successfully. Please try both a wifi connection and a cellular data connection (LTE, 5G, etc.)

• You may be running a VPN which is blocking our app's ability to send/receive messages. VPN (Virtual Private Network) tend to interfere with our app's ability to send/receive/sync messages, etc. If you are running a VPN, try disabling it and trying to send/receive messages again.
• It's possible that your modem/router (or provider) block certain ports required for sending/receiving messages. We'd recommend checking your device documentation, as well as contacting your provider to inquire about this. If this is a wifi network that you don't own (ie: workplace, university, etc) we'd recommend contacting your network admin/IT person to ask about this issue.
• You may be running a firewall which blocks or impedes the app's ability to send messages. Please review any firewall settings and see whether you can authorize activity/requests from Edison Mail or mark our app as approved to operate.

A storage limit error indicates your attachment(s) likely exceed the limits imposed by either your email provider or Edison Mail – our app's limit of 25mb ensures a reliable sending experience over a variety of network conditions, whereas larger attachments are more prone to failure.

• Please try compressing your attachment(s) or sending less attachments at once. The larger the attachment size(s), the more potential there is for failure, especially over a cellular data connection (5G/LTE) or an unreliable wifi network.
• For larger attachments over 25mb, use a file hosting service. If you're working with large files and prefer a reliable way to share these, use a service such as wetransfer.com.

These types of errors must be investigated by our team to troubleshoot reliably. Please contact support with the following information:

• The email address for your impacted account
• A description and/or screenshot of the error message

1. Check your email provider's SMTP server settings – you should check the SMTP server settings and verify that you have the correct server address, port, and security settings (ie: SSL/TLS)
2. Verify your email account's status – check if your email account is has correct spelling and is indeed an active account on your email provider. It should be noted that some providers restrict sending messages if there are issues with your account, such as unpaid balances, suspected spam activity, etc.
3. Review your server policies – some email providers and their servers have policies that restrict sending messages based on certain criteria, such as daily/weekly/monthly message limits, banned IP addresses, etc. Contact your email provider's support to inquire about any restrictions that may be active on your account.

1. A description of the issue/error
2. Email address of the impacted account
3. A screenshot of your advanced settings screen for this account (specifically the SMTP server settings), please tap Settings>Account>Advanced Settings
   
   

1. Check your email provider's SMTP server settings – you should check the SMTP server settings and verify that you have the correct server address, port, and security settings (ie: SSL/TLS)
2. Verify your email account's status – check if your email account is has correct spelling and is indeed an active account on your email provider. It should be noted that some providers restrict sending messages if there are issues with your account, such as unpaid balances, suspected spam activity, etc.
3. Review your server policies – some email providers and their servers have policies that restrict sending messages based on certain criteria, such as daily/weekly/monthly message limits, banned IP addresses, etc. Contact your email provider's support to inquire about any restrictions that may be active on your account.

If the steps above have not resolved the error, this must be investigated by our team to troubleshoot reliably. Please contact support with the following information:

1. A description of the issue/error
2. Email address of the impacted account
3. A screenshot of your advanced settings screen for this account (specifically the SMTP server settings), please tap Settings>Account>Advanced Settings