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  1. Email
  2. Troubleshooting and Technical Issues

Troubleshooting and Technical Issues

Find solutions to common problems and technical hiccups.

Senders

  • I accidentally unsubscribed from a sender, can I re-add them in the app?
  • How do I unsubscribe from a sender?

Accounts

  • I can't reconnect my account to Edison Mail
  • Microsoft’s new Outlook security changes impacting third-party apps (including Edison Mail)
  • My account has been disconnected and won't reconnect/won't stay connected
  • I'm having difficulty adding my Mail.com email account to Edison Mail
  • I receive an error when adding my email account
  • Issues adding Yandex account(s) to Edison Mail
See all 13 articles

Messages

  • I can't locate sent messages in the "Sent" folder?
  • I’m still receiving messages after marking the sender(s) as spam
  • I'm not receiving new messages/some of my message(s) are missing
  • I receive an error when sending messages/my message(s) are stuck in the outbox
  • Edison Mail is deleting my messages automatically
  • Why are my Gmail messages getting automatically archived?
See all 7 articles
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