If you're receiving an error when connecting your email account(s), please read through the troubleshooting suggestions below.
- Are you using a supported email provider/account?
- Edison Mail has support for many email providers and account types, including (but not limited to) Gmail, Outlook, Yahoo, Office365, Microsoft Exchange*, iCloud, OnMail, AOL, Hotmail, Mail.com. Additionally, we have support for many university/student email accounts and other providers with IMAP support. Please note: Edison Mail does not have support for POP/POP3 email accounts. However, many email providers offer IMAP settings as an alternative so their accounts can be used with more modern email apps. If you're unsure, please check with your email provider's FAQ or contact their support to get more information.
- Do you have the correct login information?
- Open your provider's webmail access for that email account, and confirm the address/username are indeed correct.
- Does your provider require third-party access permissions or settings to be enabled?
- Some email providers, including Comcast/Xfinity, require users to login to their webmail and enable a setting for their account that grants access to third-party email apps (Edison Mail.) Please check with your provider's documentation or contact their support staff if you're unsure.
- Does your account have 2-factor/2-step authentication enabled?
- Many email providers offer 2-factor authentication (sometimes referred to as "2-step authentication.) Some providers require this feature in order to use third-party email applications. If your email account(s) have 2-factor authentication enabled, you'll need to generate an app-specific password to connect this email account to Edison Mail. App-specific passwords, sometimes referred to as "app-passwords" or "third-party app-passwords" can only be used once, on device. If you're using Edison Mail on more than one device (iOS, Android, macOS, Windows), you'll need to generate one of these passwords for each device. We've included a list below of some email providers' app-specific password instructions, however this list is not comprehensive and we'd recommend consulting your provider's documentation or contacting their support if you're unsure.
If you've reviewed all the steps above and confirmed they don't apply to your issue, please contact our support team with a description of the issue, including the email address impacted, as well as a screenshot of the error you're receiving.