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How do I reconnect my email account?

Jesus
Updated

If your password has changed or your account has lost connection, you can reconnect by following the instructions below. As a reminder, these are the supported account types in Edison Mail.

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Quick Reconnect

  • Open the Edison Mail app
  • Look for a red “Reconnect” banner
  • Tap it and follow the prompts
Reconnect from Settings
  • Tap the menu (☰) icon
  • Go to Settings
  • Select your account
  • Scroll down and tap Reconnect Account
If Reconnection Fails
  • Tap the menu (☰) icon
  • Go to Settings
  • Select your account
  • Scroll down and tap Log out
  • Add your account again

 

Why do accounts disconnect?
Accounts usually disconnect when the app can’t verify your login. Common reasons include:

  • Password changes or expired credentials
  • Provider security updates or blocked access
  • IMAP access being disabled on the provider side
  • Missing permissions for third-party apps
  • Network interruptions or unstable connections
  • VPN or device-level restrictions
  • Provider-side outages or temporary blocks
Because Edison Mail is an IMAP client, it depends entirely on your email provider’s settings and permissions.
 

Important notes for certain providers:

Some email providers require manual permission to allow third-party apps like Edison Mail to connect via IMAP. If this setting is disabled, reconnection may fail even if your password is correct.

 

For Outlook/Hotmail accounts:

Please make sure IMAP access is enabled:

  • Log in to your Outlook account via a web browser

  • Click the Settings (gear icon) → View all Outlook settings

  • Go to Mail → Forwarding and IMAP

  • Ensure “Let devices and apps use IMAP” is enabled

  • Save any changes

If this setting is disabled, the app will not be able to connect or sync emails.

 

For Gmail accounts:

1. Enable IMAP

  • Sign in at Gmail.com
  • Click Settings (:gear:) → See all settings
  • Go to Forwarding and POP/IMAP
  • Enable IMAP access and save
2. Use an App Password
Gmail requires an app password for third-party apps:
  • Enable 2-Step Verification (2FA) on your Google account
  • Generate an App Password
  • Use this instead of your regular password when adding your account

General tips:

  •  Make sure no VPN or restrictive network settings are active

  • Try switching between WiFi and mobile data

If you're having any issues not resolved by the steps above, please contact support.

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